{"id":1248,"date":"2011-08-22T07:37:31","date_gmt":"2011-08-22T14:37:31","guid":{"rendered":"http:\/\/www.matthewliberty.com\/?p=1248"},"modified":"2011-08-22T07:37:31","modified_gmt":"2011-08-22T14:37:31","slug":"customer-service-no-dude-you-dont-get-it","status":"publish","type":"post","link":"https:\/\/www.threeadventure.com\/matthewliberty\/2011\/08\/22\/customer-service-no-dude-you-dont-get-it\/","title":{"rendered":"Customer Service: No dude, you don\u2019t get it!"},"content":{"rendered":"<p>Quick story: my wife and I were in the downtown area of where we live around noon on a Sunday eating lunch, having a couple beers, and working on our laptops. This group of four guys (and a baby in a stroller) were sitting nearby and one guy in the group was quite loud, and in my opinion obnoxious. They were talking about this and that but I quickly picked up that the loud one was a local business owner and was amazed that every fifth word out of his mouth was \u201cfuck\u201d\u2026as I looked around the place, the two tables nearest them had older couples at them, so he obviously had no concern for offending anyone.<\/p>\n<p>When his cell phone would ring he would answer it by stating his business name, which was letting everybody in the place know who he was and what business he owned, which will end up impacting his business for sure. The last time he answered the phone, once he knew who it was (guessing it was a friend)\u2026he said \u201cfuck you and your kid\u201d. The most ironic thing was he had brought up customer service and was \u201cpreaching\u201d about it to his buddies.<\/p>\n<p>My point: as a business owner myself, I know that every time I put something out there online or off line\u2026my reputation (business and personal) will be impacted positively or negatively. Now, do I think you should change who you are just to appease others\u2026absolutely not, but there is a line. And for me, this guy crossed the line in a big way and unfortunately for him, his business and some stuff my wife and I do are directly related\u2019 which means I can directly impact his business.<\/p>\n<p>You never know who is around, who is listening, and how many people they may know or what have you. I feel bad that this guy does not get it\u2026I feel bad that he allows his insecurity and ignorance rule his life, it WILL catch up to you\u2026it always does.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Quick story: my wife and I were in the downtown area of where we live around noon on a Sunday eating lunch, having a couple&hellip;<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","ngg_post_thumbnail":0,"episode_type":"","audio_file":"","podmotor_file_id":"","podmotor_episode_id":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","filesize_raw":"","date_recorded":"","explicit":"","block":"","itunes_episode_number":"","itunes_title":"","itunes_season_number":"","itunes_episode_type":"","footnotes":""},"categories":[5,16,28,29,32,39],"tags":[],"class_list":["post-1248","post","type-post","status-publish","format-standard","category-business","category-entrepreneurship","category-leadership","category-life","category-motivation","category-random-thoughts","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Service: No dude, you don\u2019t get it! - Matthew Liberty<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.threeadventure.com\/matthewliberty\/2011\/08\/22\/customer-service-no-dude-you-dont-get-it\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service: No dude, you don\u2019t get it! - Matthew Liberty\" \/>\n<meta property=\"og:description\" content=\"Quick story: my wife and I were in the downtown area of where we live around noon on a Sunday eating lunch, having a couple&hellip;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.threeadventure.com\/matthewliberty\/2011\/08\/22\/customer-service-no-dude-you-dont-get-it\/\" \/>\n<meta property=\"og:site_name\" content=\"Matthew Liberty\" \/>\n<meta property=\"article:published_time\" content=\"2011-08-22T14:37:31+00:00\" \/>\n<meta name=\"author\" content=\"matt\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"matt\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.threeadventure.com\\\/matthewliberty\\\/2011\\\/08\\\/22\\\/customer-service-no-dude-you-dont-get-it\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.threeadventure.com\\\/matthewliberty\\\/2011\\\/08\\\/22\\\/customer-service-no-dude-you-dont-get-it\\\/\"},\"author\":{\"name\":\"matt\",\"@id\":\"https:\\\/\\\/www.threeadventure.com\\\/matthewliberty\\\/#\\\/schema\\\/person\\\/9fe5ec2ec55adc76c4a747e7f74d5667\"},\"headline\":\"Customer Service: No dude, you don\u2019t get it!\",\"datePublished\":\"2011-08-22T14:37:31+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.threeadventure.com\\\/matthewliberty\\\/2011\\\/08\\\/22\\\/customer-service-no-dude-you-dont-get-it\\\/\"},\"wordCount\":353,\"commentCount\":7,\"articleSection\":[\"Business\",\"Entrepreneurship\",\"leadership\",\"Life\",\"Motivation\",\"Random thoughts\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.threeadventure.com\\\/matthewliberty\\\/2011\\\/08\\\/22\\\/customer-service-no-dude-you-dont-get-it\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.threeadventure.com\\\/matthewliberty\\\/2011\\\/08\\\/22\\\/customer-service-no-dude-you-dont-get-it\\\/\",\"url\":\"https:\\\/\\\/www.threeadventure.com\\\/matthewliberty\\\/2011\\\/08\\\/22\\\/customer-service-no-dude-you-dont-get-it\\\/\",\"name\":\"Customer Service: No dude, you don\u2019t get it! 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