The last four months or so I have been dealt some rather difficult situations when it comes to communicating with customers, etc. I have dealt with the following “types”: those that never want to hear your voice only their own, those that don’t ever talk so you can’t get proper information from them, and those that (no matter how easy you spell it out) don’t understand anything you say.
I have found myself in moments of feeling immense frustration inside and wondering what I am doing wrong. My conclusion this evening is that times of frustration seem to be the only times we truly learn. For those that are willing and capable of stepping outside the box, you can learn more about people, the innerworkings of the mind and inter-personal skills; it really is a wealth of knowledge if you’re able to set the frustration aside and see what’s going on.
Even as I write this, I don’t have all the answers but I do know that I really do want to learn and grow from these situations. And I think if we each extend a little bit of patience, understanding, and kindness these scenarios may go smoother, and even if they don’t you need to conquer it by listening. Be the bigger person and listen to the situation because it will tell you what is needed. I would love to hear a story about a moment of communication that could have gone bad but you were able to turn it and have it end well for you and the other person involved.