On June 6, 2021 at 12:04 am my Facebook account was successfully hacked in to. I received a few emails from Facebook regarding this, the first one coming at 11:28 pm (June 5) and it included the password reset code. Then another email at 11:58 pm (June 5) saying an unusual login from a device or location you don’t usually use. It said it was near Greenville, Delaware. Then another email with a recovery code.
Meanwhile I was asleep. When I woke up and started dealing with the emails nothing worked to recover my account. Facebook customer support is completely lacking. You call a Facebook phone number and the automated voice says they do not do phone call support. Several links we’ve tried to go to say the links are invalid or there is literally nothing on those pages.
Interestingly, Facebook emailed my proper email address, it’s a gmail account, but when I go in to have them send me a new recovery code it has an old email address listed that is no longer valid, therefore I cannot receive a new recovery code to get into my account to regain control. Then, the bank card associated to my Facebook account for my work was charged over $500 but luckily my wife got a text from our bank and she was able to deny the charge.
So, anyways, the moral of the story is that Facebook customer service is a complete pile of shit. If something was wrong with our internet or cell phones or electricity, you would be able to eventually get to someone that could likely help you. That’s what businesses do. Customer service is important but apparently not to Zuckerberg or his team. It’s a real bummer that someone can essentially steal your identity, in this case my personal Facebook account, and there is nobody that can help.
It’s frustrating and I am unable to do my work, which is on social media. So, if you see anything posted on my Facebook page it is not me right now.
So same thing happened to me tonight after midnight, I did not get a chance to change password and the account was hacked and taken over. I did the same thing I could not call anyone or do any recovery actions since the email I used was old for recovery. By then someone had assumed control of the account. I am out of options, I reported it to FB a few times tonight..
It’s absolutely crazy how helpless you feel with your own information! We reported multiple times, emailed, called, NOthing from FB!!!
I have this same issue. My Facebook account was stolen last April. I still haven’t gotten it back. I have tried every avenue through Facebook to try to recover it. Unfortunately, my recovery account was set up on my old business email and phone number, which I no longer have. Facebook’s response to me was basically, “we have no way of knowing that you are really you.” Well, how much proof does the thief have that they are me??? I could send all kinds of proof that I am me — can the thief do that?? And my login information was stolen during the big breach at Facebook — so it is their fault my account was stolen to begin with. Anyway, my Facebook account is still out there, but under someone else’s control. I really didn’t use it much, but it pisses me off that someone else has it now.
Soooo frustrating and crazy that they have that much control and lack of customer attention. Thumbs way down!
Facebook account hacked, email address and recovery phone number changed so I have NO way to verify the account.
No way to discuss this with FB.
They want to recover the account by sending you an email.
To the ADDRESS of the person who stole your account?
WTF good is that?
No Customer Service is what they have and I would and WILL never use this product again.
It’s very tempting to bail on FB, but that’s the way we do a lot of connecting with friends and family. Too much control, frustrating.
My account was stolen October 9, 2022.
I am now “Chris Cuomo “! I set up another account and now 2 shows up but I have no control on my original account that has my memories!
My hands are tied!
Yup, feels very helpless and frustrating. Hang in there!!!